How to Use Shop Safe of M Lhuillier for Secure Online Shopping

Shopping online has become more popular than ever, with platforms like Facebook Marketplace, Instagram, and Carousell (formerly OLX) making buying and selling items easy. However, with online shopping, there’s always a risk of getting scammed. That’s where Shop Safe comes in—it’s a service on the ML Wallet app that helps make online transactions safer for buyers and sellers. Here’s how you can use Shop Safe to shop online with confidence.

What is Shop Safe?

Shop Safe is a service on the ML Wallet app that acts like a middleman in online transactions, ensuring the buyer and seller are protected. It’s especially useful when buying from someone in another town or city. Shop Safe handles the payment, shipping, and returns, all through M Lhuillier’s network of branches.

How Shop Safe Works: A Simple Guide

1. Buyer Connects with Seller

The buyer starts the process. After finding something they want to buy on an online platform and discussing the details with the seller—like price, brand, and condition—the buyer opens the ML Wallet app, clicks on the Shop Safe icon, selects “Start Transaction,” and enters the seller’s mobile number to send an invitation.

2. Seller Accepts the Invitation

The seller gets a text message inviting them to create an ML Wallet account (if they don’t have one) and to accept the Shop Safe invitation. Once the seller accepts, they enter details about the item into the app, such as its brand, model, and price, along with pictures.

3. Buyer Confirms and Pays

After the seller adds the item details, the buyer is notified. If everything looks good, the buyer sends the payment through the ML Wallet. The money will appear in the seller’s account, but they won’t be able to use it until the transaction is completed.

4. Seller Drops Off the Item

The seller then takes the item to a selected M Lhuillier branch. The staff at the branch will:

• Scan the seller’s Shop Safe QR code.
• Check the item to make sure it matches the description, seal the parcel, and prepare it for shipping.
• The item is then shipped to the buyer’s chosen branch, with tracking available on the ML Wallet app.

5. Buyer Picks Up the Item

When the item arrives at the buyer’s branch, they will get a text message. The buyer then:

• Goes to the branch, where the staff scans their Shop Safe QR code.
• Inspects the item on the spot to make sure it’s as expected.

If the buyer is happy with the item, the transaction is complete, and the seller gets the money. If the buyer isn’t satisfied, the item is sent back to the seller, and the buyer gets their money back.

Why Use Shop Safe?

Shop Safe adds an extra layer of security to online shopping. It makes sure that the seller doesn’t get paid until the buyer receives and approves the item. This helps prevent scams and builds trust, making it easier and safer to buy and sell online, even with people who are far away.

Shop Safe Fees

While Shop Safe provides a secure way to handle online transactions, there are fees associated with using the service. To get the most up-to-date information on Shop Safe fees and important reminders, visit the official website at mlhuillier.com/ml-moves/.

Shop Safe makes online shopping more secure and stress-free. Whether you’re buying or selling something, using Shop Safe through the ML Wallet app ensures that your transaction goes smoothly. The next time you’re thinking about buying something online, use Shop Safe to protect yourself and make the process as easy as possible.